Orders will be dispatched within 2 working days and delivered to your address of choice.
ALL DELIVERY TIMES ARE APPROXIMATE.
Please note that delays may occur in some countries due to customs processing. We cannot control the amount of time a specific country takes to process a customer order and backlogs do regularly occur in some countries such as Russia, Canada, United Kingdom and some European countries.
International Express Shipping is offered at a flat rate of $20.00. International orders may take up to 10 business days for delivery depending on your location.
Orders to the US will be delivered anywhere between 3-5 business days.
CUSTOMS CHARGES: The prices within the online store do not include relevant overseas duties and other customs charges you may incur. These costs are imposed by your local customs office and are outside of our control. Please ensure you familiarize yourself with your country’s customs charges and levies prior to placing an order.
Any delivery date or time specified by MASSACHI is a best estimate only, and we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.
If you have any problems with delivery or the status of your delivery, please contact us at [email protected]
We will gladly accept return of full price, unworn, unwashed, unmarked, unaltered and undamaged merchandise. Items must be in original condition and all tags must be attached. All garments are dispatched with attached tags. If the tag is removed, the item no longer qualifies for return, so please leave all tags on until you are satisfied with your purchase.
Any garments returned to us with stains (ie. makeup/ fake tan/ any other markings or stains) or garments that have been damaged in any way cannot be refunded or exchanged. MASSACHI reserves the right to deny a refund, credit note or exchange if the merchandise does not meet our returns policy requirements once assessed. If a returned item is denied, the goods will be returned to the customer.
IF YOU WOULD LIKE TO RETURN AN ITEM, PLEASE SEND IT TO:
1875 Century Park East Suite H
Los Angeles, ca 90067
Please ensure you have completed the RETURNS FORM prior to returning any item. If you do wish to return an item to us, it is your responsibility to make sure that the returned items arrive safely and can be tracked. If your RETURNS FORM is returned blank or incomplete (ie. not clearly indicating if you are seeking a refund, credit note or exchange) you will be given an automatic e-voucher/ credit.
Returned merchandise should be in the original condition as when it was received. Customers will be responsible for all shipping and handling charges for any returns.
If you need to return an incorrectly shipped or faulty item please contact us immediately and request authorization to send. We are not liable to compensate you for the return postage cost if you have not firstly advised us of the issue/fault and received authorization for the return, so please ensure this is done before you send any items back to us.
If your parcel goes missing you will be required to provide two pieces of documentation; a proof of delivery at our registered address and a scanned image of the signature obtained upon delivery. If you cannot provide this information, MASSACHI will not be held accountable for any losses.
Once your order has been received at our warehouse you will be notified via email, and your request processed.
* REFUNDS: Please allow up to 10 business days for your refund to be processed and up to an additional 5 days for the funds to reach your account depending on your payment method.
* CREDIT NOTE: Please allow up to 7 business days for processing.
Customers have 14 days in which to return their item from date of purchase to qualify for return (please note, your return must be received within the 14 day timeframe). If items are received outside of the 14 day timeframe they will not be accepted and will be returned to you.
Please note: We do not supply return labels. Return shipping is at the customers expense.
We strongly recommend ‘tracking’ be purchased for all returns as we will not be held liable if your item is not received. Please note that if you are returning items to us from an international location a Customs Declaration form must be completed and placed on the package. It is also very important that you label the items as ‘returned goods’. Failure to do so will result in the package being held in customs with charges applied for customs duty. The parcel will not be released and forwarded to us unless you the customer pays these fees. If you do not pay the fees, the parcel will be returned to you by the Customs Dept.
* Refunds are processed as reversals of the original payment, ie. If paid via credit card, we will refund to the same credit card. If paid via PayPal, we will refund to your PayPal account.
If you wish to exchange your purchase for another item we will provide you with a credit note to be used against a new purchase. All credit notes have an expiry date of 12 months from the date they are generated. Any additional payment can be made by completing payment details as per a new order. We no longer offer free return shipping on exchanges. Any balance remaining on your credit note after initial purchase is still valid until the 12 month expiry timeframe.
We advise customers to choose carefully, as sale items will not be refunded unless deemed faulty. We do not refund on sale items for change of mind. We offer a credit note on all returned SALE items. If you wish to exchange for another item, you can use this Credit Note to purchase the new item/s and if additional payment is required for the new item this will be paid at checkout. All credit notes have an expiry date of 12 months from the date they are generated.
Credit Notes are processed according to the amount of the items less any promotional discounts etc. We do not exchange credit notes/ gift cards for a cash refund.